Your privacy matters to us, and we’re committed to keeping your personal info safe and secure. We want you to feel confident that your details are handled properly, and we’re here to explain how we collect, use, and protect your information.
This Privacy Policy is in line with New Zealand’s Privacy Act 2020 – it’s our way of making sure we respect your rights while keeping things clear and transparent.

Your privacy matters to us, and we’re committed to keeping your personal info safe and secure. We want you to feel confident that your details are handled properly, and we’re here to explain how we collect, use, and protect your information.
This Privacy Policy is in line with New Zealand’s Privacy Act 2020 – it’s our way of making sure we respect your rights while keeping things clear and transparent.

WHAT INFO WE COLLECT

When you sign up with us, join a class, or interact with our services, we may collect some of the following personal details:

• Your name
• Contact information (like email, phone number, etc.)
• Payment details (for memberships or class bookings)
• Health information (only if relevant, like if you're joining a specific fitness program or have health concerns that might affect your training)
• Emergency contact details
• Membership/Training history (like classes you’ve attended, any personal training sessions, etc.)

HOW WE USE YOUR INFO

We use your information to:

• Provide and manage your membership or training experience
• Keep you updated on class schedules, special offers, and any changes to our services
• Process payments and handle billing
• Send you friendly reminders (like upcoming classes, memberships renewals, etc.)
• Communicate with you about any health and safety info that may impact your workouts
• Ensure we meet legal or regulatory obligations (e.g., health and safety)
• Respond to any inquiries or feedback you’ve provided

HOW WE KEEP YOUR INFO SAFE

Your privacy is important to us. We use secure systems and follow strict procedures to protect your data. We won’t share your personal details with anyone outside of our team unless you give us explicit permission, or we’re required to do so by law.
We keep your info for as long as we need it, but we don’t hang on to it longer than necessary. If you ever decide to cancel your membership or stop training with us, we’ll make sure your personal info is safely deleted (unless we have legal obligations to keep it for a longer period).

WHO HAS ACCESS TO YOUR INFO?

Only people who need to see your info to do their jobs (like trainers or admin staff) will have access to it. We won’t share your details with third parties unless:

• You’ve given us permission
• It’s required by law (for example, for tax or legal purposes)
• We’re working with trusted service providers who help with things like payment processing or marketing – but they’re bound by strict confidentiality agreements

YOUR RIGHTS OVER YOUR INFO

Under the Privacy Act 2020, you have the right to:

• Access your personal information: You can request a copy of the information we hold about you.
• Correct your details: If something’s incorrect or out of date, let us know, and we’ll update it.
• Delete your information: You can ask us to delete your details when you no longer need our services, and we’ll take care of it (unless we’re required to keep it for legal reasons).

If you ever have any concerns or want to access your data, just get in touch with us!

COOKIES AND WEBSITE TRACKING

If you visit our website or use our apps, we might use cookies to improve your experience. These are small files that help us understand how you use the site (like which pages you visit most often), so we can make things even better for you. Don’t worry – you can always manage your cookie preferences in your browser settings if you prefer not to have them.

UPDATES TO THIS PRIVACY POLICY

We may update this policy from time to time to reflect changes in our practices or legal requirements. We’ll always keep the latest version available on our website, and we’ll let you know if there are any major changes that might affect you.